Privacy Policy

Last updated October 31, 2026

Yalavia is made by Pinnacle Ethos LLC ("we", "us"). This policy covers the Yalavia marketing pages: the pages that describe Yalavia, its prices and its demo, the form to book a call, and email you send us about them (together, the "site"). It explains what we collect, why, and the choices you have.

It does not cover the Yalavia apps we run for organizers and their groups. If you are a member of a group, the terms shown when you join that group apply there.

What we collect

What you send us by email or type into our form: your name, organization, role and email; your phone number if you choose to give it; the date of your trip, event or next departure; your group size; and the page you sent the form from.
Your choice about marketing email: whether you ticked the "Keep me posted" box, the exact sentence shown next to it, its version and when you ticked it. If you then press the Confirm button that the email we send links to, we record when you did. The sentence is:
Keep me posted by email from Pinnacle Ethos about future Pinnacle Ethos events and occasional Pinnacle Ethos news. Pinnacle Ethos will email me a Confirm link first. I can unsubscribe anytime.
When you book a call: your name, email, phone if you give it, the time you pick and what you tell us about your trip or event.
Basic technical data: like any website, our host receives your IP address, browser type and the pages you request, used for security and to keep the site running. Our customer relationship manager may also record technical details with a form submission, such as your IP address and browser.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. The site sets no advertising cookies. Cloudflare may set strictly necessary security cookies to protect the site, and the form and booking calendar, which our customer relationship manager provides, may set cookies they need to work.

The demo linked from the site is a sample Yalavia app filled with invented people. Please do not enter real personal information into it.

How we use it

To answer your request, arrange the call and prepare a quote.
To reply to your request. That reply is not marketing; if you used the form, it is sent whether or not you ticked the box.
To send marketing email about future Pinnacle Ethos events and occasional Pinnacle Ethos news, only if you ticked the box and then pressed the Confirm button that our email links to. Without the Confirm click, nothing else is sent. Every marketing email includes a link to manage your preferences or unsubscribe.
To send marketing text messages, only as described under Text messaging and mobile information.
To keep a record of our communication with you and of your consent.
To protect the site from spam and abuse.

Only service providers that help us operate, under their own privacy terms:

HighLevel (GoHighLevel), our customer relationship manager: we use it under the Pinnacle Ethos name. Form submissions, call bookings and consent records are stored there, and emails we send from it go out through it.
Google Workspace: our email. Messages you send to a yalavia.com address are stored there, and our replies go out through it.
Cloudflare: hosts the site.
Google Fonts: serves the site's fonts, so your browser shares your IP address with Google when a page loads.
Google Analytics, only if we turn it on: see Analytics.

We may also disclose information if the law requires it. Our providers may process information in the United States and other countries.

Analytics

If we turn on analytics, we will use Google Analytics 4, loaded through Cloudflare Zaraz, to count visits, clicks and form submissions. Visitors in the European Economic Area, the United Kingdom and Switzerland will be asked first, and analytics will run for them only if they accept. Visitors elsewhere will be counted unless they block it in their browser. We will update the date at the top of this policy when analytics is turned on.

Text messaging and mobile information

We collect your mobile number only if you provide it, and use it to reach you about your request. We send marketing text messages only to people who have separately opted in to texts and confirmed that request, for example by replying YES. If you opt in to texts, we record the mobile number, the time, your IP address and the exact consent wording you saw. Reply STOP to any text to opt out at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Our messaging provider processes your number only to deliver messages we send you.

How long we keep it

We keep emails, form submissions and booking details as long as needed to handle your request and maintain business records, and consent records as long as we rely on that consent. You can ask us to delete your information at any time.

Your choices

Email privacy@yalavia.com to see, correct or delete the information we have about you, or to stop hearing from us. You can also unsubscribe from marketing email with the link in every marketing email. Depending on where you live, you may have additional rights under applicable law, and you may complain to your local data protection authority.

Pinnacle Ethos is responsible for the information described in this policy.

Children

The site is for organizations and adults. We do not knowingly collect information from anyone under 16.

Changes

If we change this policy, we will update the date above. See also our Terms of Use.